493 results found for ''
Security Prompts to Access Photos, Files, and Push Notification on Mobile App
Android Allow Claromentis to access photos, media, and files on your device? When launching the app, you might be asked permission to access photos, media, and files. Allowing access will enable you...
0 comments • Last modified on 6 December 2023 in Mobile App
Configuring Web Push Notification with OneSignal
If you have a custom / branded mobile app for your organisation it is likely that OneSignal has been configured as part of Mobile Push Notification. Please contact our Support team to learn more. On...
1 comment • 1 person liked this • Last modified on 6 December 2023 in Mobile App
iOS & Android Mobile Universal Link
This guide is intended for Claromentis 8.6+ and publically accessible sites only What is a mobile universal link? Mobile universal link allows user to access relevant content faster, typically when ...
0 comments • Last modified on 6 December 2023 in Mobile App
Mobile Apps iOS and Android
When it comes accessing Claromentis from a mobile or tablet, you have 3 options: 1. Mobile Browser Your smartphone or tablet comes with internet browsers such as Safari or Chrome, simply access Clar...
2 comments • 2 people liked this • Last modified on 6 December 2023 in Mobile App
InfoCapture scenario: Creating additional notification recipients
Introduction In our Discover tickets, you may have noticed the Additional Notification Recipients fields where additional users can be notified about a ticket via email. The Additional Notification ...
0 comments • Last modified on 7 December 2023 in InfoCapture
External Form via InfoCapture
Overview It is possible to export a form you've created in InfoCapture into HTML format which you can then embed or publish on your public website. This method allows the general public to subm...
0 comments • 3 people liked this • Last modified on 7 December 2023 in InfoCapture
InfoCapture Scenario: Making fields appear
Introduction In this article, we will provide an understanding of creating field visibility in a practical form building sense. For this scenario, we will be making a drop-down field enable a text f...
0 comments • Last modified on 7 December 2023 in InfoCapture
How the 'Open Items' Component Works
Introduction The Open Items component generates a list of InfoCapture tickets that require action, defined as 'In Progress'. This can be set by administrators to populate with tickets from...
0 comments • Last modified on 7 December 2023 in InfoCapture
Testing InfoCapture forms
In this article, we are going to demonstrate the quickest and most effective way of testing InfoCapture forms. This can be useful if you have a form that is live, would like to make changes but want...
0 comments • Last modified on 7 December 2023 in InfoCapture
Troubleshooting Infocapture Notifications
InfoCapture notifications are a really important part of the workflow and configuration of InfoCapture forms, it can be frustrating if they are not appearing to work in the way you were expecting. I...
0 comments • Last modified on 7 December 2023 in InfoCapture
Advanced search in Infocapture
Included in this article 1- What is advanced search and why is it helpful 2- How do you configure advanced search fields 3- How to preserve advanced search filters for future reference 1- What is ad...
0 comments • Last modified on 7 December 2023 in InfoCapture
How to configure and search for archived tickets in InfoCapture
Introduction In InfoCapture you can set an 'archiving age' for one (or more if appropriate) status(es) in your form. This means after a certain duration of days the tickets will be pushed ...
1 comment • 2 people liked this • Last modified on 13 December 2023 in InfoCapture
How do I enable https (SSL/TLS) access to our site?
Overview Claromentis can support access via HTTPS (SSL/TLS), which provides encryption in transit (it protects the data transferred between the client and the server). The process of purchasing and ...
1 comment • 3 people liked this • Last modified on 13 December 2023 in SSL Certificates
Clearing Cache
Included in this article What is the cache? How to clear the site cache How to clear your browser cache Chrome Safari Firefox Internet Explorer 1. What is the cache When you visit a site for the fir...
0 comments • Last modified on 6 December 2023 in Getting Started
Power users
The article aims to show the Power Users feature in the People application. This feature will allow you to give certain users access to the People Admin panel on a more restrictive level. The inform...
0 comments • Last modified on 7 December 2023 in People (Staff Directory)
Expenses Drop in Session
Recording from the Drop-in on the 12th of December 2018. We cover all the admin side of setting up the application and also submitting an expense.
0 comments • Last modified on 30 November 2023 in Expenses
Welcome Training
The below training deck has been designed to provide you with the following: 1- Guidance in building and setting up the site 2- Understanding of how the key applications work 3- Understanding of how...
0 comments • 1 person liked this • Last modified on 6 December 2023 in Onboarding
Setting up a Project
Article related to Projects version 2.0+ This article will cover the new features in Project 2.0 showcasing how to set up your project from the front-end, including how to define your team members a...
0 comments • Last modified on 6 December 2023 in Projects
Intranet vs Extranet perspectives: Who can see who?
The Intranet was created to centralise workforce services and boost engagement between employees. Two user perspectives within this exist - Intranet and Extranet users. Intranet users (also called P...
0 comments • Last modified on 19 December 2023 in Extranets
Creating Extranets Overview
The user permission group 'All registered' will include extranet users once they are created. Therefore any content across your site using 'All registered' will need to be altere...
0 comments • Last modified on 19 December 2023 in Extranets