14 results found for tag 'knowledgebase'
1 comment • Last modified on 6 August 2018 in Knowledge Base
2 comments • Created on 26 May 2017 in Events
How to upload images to articles
The content creation tools available in Claromentis are from CK Editor, a thrid party provider. This guide details how to use CK Editor to add images in content creation areas e.g. News articles, Kn...
Knowledge Base: Category experts
Category experts in Claromentis are those with the most or special knowledge within or across KB categories. They can be selected alongside those categories to answer questions users submit (if ques...
Creating a Knowledge Base article
This guide will detail how users with permission to at least one category can create a Knowledge Base article. Steps 1. Head to Applications > Knowledge Base 2. Click the '+' button (Th...
Knowledge Base: Questions
Questions is an optional feature within Knowledge Base that allows users to ask questions about articles for category experts (or those made responsible) to answer. The feature can be toggled on/off...
Following in Knowledge Base
The Follow feature allows users to mark Knowledge Base categories or guides as important to them and, subsequently, will receive notifications when changes are made. This article will detail how thi...
Knowledge Base: Admin overview
Application administrators of the Knowledge Base application can follow this guide to set up the admin side ready for content to be added on the front end. Head to Applications > Admin > Knowl...
Anchor Tags
Anchor tags are links within the article body that take you to a particular section when clicked. This is particularly helpful if the article or guide is lengthy, because readers can click on anchor...
Multilingual Category Name
Step 1: Rename the existing category From the Knowledgebase admin panel, edit category name to the following multi-lingual format. @{appname.section.name|Display Name} For knowledgebase, we suggest ...
How to Embed a Video in a KB Article
Overview The status of your video and where you wish to show it will determine how you go about this in Claromentis. Read the instructions below based on whether the: Video is on your local PC and r...
Embed a PDF on a page or in an article
PDFs can be embedded into Pages, News, or Knowledge Base articles. Files will need to be uploaded in the Documents application first. A new folder could be created in your directory for these articl...
Spell Check in CK Editor
The third-party provider of content creation in Claromentis, CK Editor, has rescinded free use of the built-in spell checker. As a result, the spell checker will no longer appear in content creation...