After several attempts, user access may be temporarily blocked (Frozen/Locked) by the system as a security measure. Here is a typical error message:
You have entered an incorrect username and/or password 3 times. Please contact your Claromentis administrator to unblock your account.
Users with access to People Admin Panel can then unblock this account if necessary and here is how.
Step 1: Navigate to Admin > People Admin Panel
Step 2 Expand the search.
under Account state selects the following:
1. Frozen/Locked to see a list of temporarily blocked account due to incorrect login attempts.
2. Blocked to see a list of users that their account has been blocked manually (due to leaving the company or other reasons)
Step 3 Uncheck "Unlock now" to allow the user to try log-in again.
or Change the account state to "Enabled" if the user's account is blocked manually
Step 4: Reset Password if needed.
Alternatively, you can reset the user's password from this screen with a new temporary password.
As a best practice go to "Other settings" and check
"User must change the password on next login" allowing users to choose their own password after next log-in.