Holiday Planner notifications

We will provide an overview of all Holiday Planner notifications.

Templates for each language can be viewed and edited from Admin > System > Localisation > Edit templates > Holiday Planner

 


Notification not sending?

Remember: The type of notification received by users, e.g. email, in-system, none, etc will depend on their preferences as outlined here.

If a notification is not evident, check that the recipient's preferences are correct to receive this as they would expect first.


Browse our guides on the Holiday Planner application here

 

holidays.hpnotifier.changes_my_holidays

This is a legacy template and will be removed in a future product.

 

holidays.hpnotifier.new

This notification will fire when a new holiday is booked by the user themselves or a manager/substitute on their behalf.

The recipient is the user.

 

holidays.request.cancel_canceled

This notification will fire when a cancellation for a booking (that required approval) is denied by a manager/substitute.

The recipient is the user.

 

holidays.request.canceled

This notification will fire when a cancellation for a booking (that required approval to make) is accepted by a manager/substitute.

The recipient is the user.

 

holidays.request.declined

A booking request sent for approval by a user has been denied by the manager/substitute.

The recipient is the user.

 

holidays.request.updated

The user made changes to an established booking.

The recipient is the user.

 

holidays.hpnotifier.changes_your_holidays

The manager/substitute made changes to an established booking.

The recipient is the user.

 

holidays.request.approved

This notification will fire when a booking request sent by a user is approved by the manager/substitute.

The recipient is the user.

 

holidays.request.cancel_requested

This notification will fire when a user sends a cancellation request for a booking that has already been approved.

The recipient is the manager/substitute.

 

holidays.request.created

This notification will fire when a booking is created by a user (and does not require approval, so is automatically accepted)

The recipient is the user.

 

holidays.request.deleted

This notification will fire when the user deletes a holiday request.

The recipient is the user.

 

Created on 21 May 2026 by Hannah Door. Last modified on 10 July 2026

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