The manager or substitute of a holiday group can outright cancel any booking a user in the group has made, even if this did not require their approval to book originally.
This can be useful if bookings need to be cancelled for administrative reasons or the user is absent, so cannot send a cancellation request.
This guide details how a manager/substitute can cancel user bookings.
Cancelling a user's booking
1. Navigate to the front end of the holiday planner and open the 'Manager diagram' area.
Applications > Holiday Planner > click the 3 dots > Manager diagram
This lists all users within the holiday group(s) that you are a manager or substitute manager of.
3. You can view the request history of each user by clicking on their name and opening the 'Requests for... tab
4. Find the booking you wish to cancel and click the 'View details' button in line with this:
5. On the next screen, click the 'Cancel' button, and the request is immediately cancelled:
6. The user will receive a notification that the request was cancelled. Their planner will also be updated to reflect the cancellation, and any change to the user quota the booking applied to (if applicable) will be reversed.
The type of notification they receive (in system message, email, etc) will depend on their notification preferences for the default or holiday planner specifically.
