An Introduction to the Knowledge Base application

Draft

The Knowledge base application is where how-to or informative guides are created and can be viewed.

Users can be permitted to view all guides or just certain categories.
 

The index below offers more information on how to use the application. If you run into any issues or have a product functionality question, please submit a support ticket so our team can assist.

 

Knowledge Base application literature index


These guides are intended for sysadmins & application administrators - those who will advise end-users on how to use the application as well as manage the whole directory.

It is recommended to start at the top and read through in order.
 

What is Knowledge Base?
 

Admin overview

KB notifications

Questions

 

Front-end overview

Create new KB

Page component

Set up an approval process

 

Creating KB in other languages

Embed video

Spell check

Images

Anchors

 

Further Learning


We have an e-Learning course available here on Discover that covers the People application in detail and would suit new administrators or those looking for a refresher.
 

Created on 2 June 2026 by Hannah Door. Last modified on 3 June 2026

3 Views   

Share