Sometimes, SCORM packages used as a module may fail to register completion.
This can be caused by various factors, including the exit trigger not being early enough in the content or firewall or network issues, which are often beyond Claromentis' control.
If these issues cannot be rectified, there is a permission that will allow administrators to mark modules as completed on behalf of users, rather than them needing to complete this again if this was not registered due to an issue.
How to enable this feature
Only application administrators of the Courses application can access the admin side of the application and update the necessary permissions.
Head to Admin > Courses > Admin permissions
Enter the user/roles/group you want to have the ability, or give this to those already entered as appropriate.
We recommend only giving administrators this ability.
How it works
Test the option now appears on the front end of the content for users who have been given the ability.
Step 1
Open a Course from Applications > Courses and click 'Manage modules':
Step 2
In modules, a button titled 'Mark as completed' will appear if there are users 'in progress' for the content.
Users need to have attempted the content before a user with the ability can mark it as completed on their behalf.
Step 3
Click on the 'Mark as completed' button in a module where this appears.
A list of all users currently 'in progress' for that module will be given in a pop-up.
Check the box next to the users you wish to mark as completed for this module, then click 'Next'.
Step 5
On the next screen, read the message and click 'continue' when ready.
Step 6
Check the user's completion status has updated by asking them, or if your profile has permissions to view it in the 'Audit' tab of the module, it is logged there:
Audit log
Actions by users with the ability will be recorded in the audit log so they can be easily tracked.
