What is SendGrid?
Twilio SendGrid is a cloud-based email service with many features including reporting and API.
Claromentis uses SendGrid by default to deliver system emails from our SAAS (Software As A Service) infrastructure for many customers as part of the basic offering.
However, there are certain limits to what information we can share with individual customers.
What's the benefit of your own Integration.?
Having your own dedicated account with SendGrid allows you to access advanced features such as reporting and troubleshooting dedicated to you from the SendGrid portal.
Is there an additional cost?
Having your own account means you are signing up to your own API plan with SendGrid directly and you can find pricing information here.
How can I Integrate?
1. Sign up for an account via
There is a free account to try out with some limitations.
2. Create an API Key with at least "Mail" Permission
https://app.sendgrid.com/settings/api_keys
3. Set Mail Integration in Claromentis
Navigate to Admin > System > Mail
Set the server type: SMTP
Host: smtp.sendgrid.net
Port: 587
Use authentication: Yes
Username: [paste the API Key Name]
Password: [paste the API Key Password]
Localhost: localhost
4. Test Connection
Test the connection by clicking the [Test Connection] button
5. Save Configuration
Click [Save] to save the configuration.
How can I see email activity in SendGrid?
You can check email activity in SendGrid by visiting "Email Activity Feed" in SendGrid.
How can I track the email?
Using your own account, they could benefit from clicking and email opening tracking.
