The Statistics application can be used to obtain a general overview of intranet usage.
While there are insights into valuable areas, the metrics on offer are not as sophisticated, customisable or potentially as useful for answering research questions as those offered by Google Analytics.
We would recommend creating a profile with Google Analytics and setting this up with your Intranet so that your team has access to Google's more powerful metrics and analysis features for the data collected from your site.
Otherwise, the metrics currently available in the Claromentis Statistics application are:
- User logins
- Page views
- Number of Search requests a day
- News article views
- Document views
- Blog post views
- Knowledge base article views
As well as information on the most popular items within certain applications, or a leaderboard of top contributors within them.
This guide will detail the specifics available.
Access to the Statistics application
Only users permitted to access the application will be able to open it.
Generally, this will be administrators or any other responsible users.
An application administrator can change who can access Statistics from Applications > Admin > Statistics:
Statistics overview
Head to Application > Statistics to open the landing page of the application.
The top half of the screen reports on general statistics within the timeframe selected:
- Collect Statistics: Click the refresh icon to force the system to collect data and update the current values displaying
- Log in (visits): Total number of unique & repeated site visits in the defined time frame.
- Log in (unique): Total number of unique site visits in the defined time frame.
- Visits: Breakdown of the total number of different people who used the site.
- Page views: Breakdown of the total number of individual pages that have been viewed.
- Date field: Defined time frame. Change this to update the graph and application metrics shown in 7. It's possible to compare two different date ranges when choosing a time frame.
- Graph: Hover over the line to see totals on a particular day. Use the 3-line menu to download an image of the chart
- Other application metrics: Totals across other applications for the displayed metric and the current timeframe set.
Scroll down to the second half of the screen to see graphs for each application currently available.
Click on their titles to go to their particular area to learn more.
News
Its graph will display data on (1) Added & updated news and (2) View count in the defined time frame.
Hover your mouse over the graph line to see the view count for particular dates.
Click the refresh icon in the top right to force the system to check for any updates to the values it is displaying.
Below the graph, view a breakdown of the following analytics:
- Last added news
- Most popular news items
- Top news updaters
Click on the News title to open the article. Clicking on a user name will open their profile.
Please note: News view count can only provide the number of views and will not record who visited the content. If you need this breakdown, it can be obtained using the audit log with the 'News' and 'Viewed news' filters.
Documents
Its graph will display data on (1) Added & updated documents and (2) View count in the defined time frame.
Hover your mouse over the graph line to see the view count for particular dates.
Click the refresh icon in the top right to force the system to check for any updates to the values it is displaying.
Below the graph, view a breakdown of:
- Last added/edited documents
- Most popular documents
- Top document updaters
Select the blue 'i' icon or the document title to open it. Clicking on a user's name will open their profile.
Please note: The document's view count can only provide the number of document views and will not record who visited the content. This can be obtained from the audit log using the 'Document' and 'View document' filters.
Knowledge base
Two graphs will display (1) Article view count & question view count, and (2) Article Created article & question created count for the defined time frame.
Hover your mouse over the graph line to see the view count for particular dates.
Click the refresh icon in the top right to force the system to check for any updates to the values it is displaying.
Below the graph, view a detailed breakdown of:
- Knowledge base articles
- Knowledge base questions
Click the columns to change the sorting.
Click on the KB article titles to view them. Clicking on a username will open their profile.
Please note: Knowledge base view count can only provide the number of views and will not record who visited the content. This can be obtained from the audit log using the 'Knowledge Base' and 'View document' filters.
Pages
Its graph will display data on aggregated page views per Site for the defined time frame.
Hover your mouse over the graph line to see the view count for particular dates.
Click the refresh icon in the top right to force the system to check for any updates to the values it is displaying.
Below the graph, see data on:
- Page views by Site
By default, the data will be ordered by 'Site' in alphabetical order. Change the sorting filter by clicking the titles.
Click on site titles to open the site, or Page titles to view the page.
Please note: Page view count can only provide the number of page views and will not record who visited the content. This can be obtained from the audit log using the 'Pages' and 'View page' filters.
Blog
Its graph will display data on (1) Added & updated posts and (2) View count in the defined time frame.
Hover your mouse over the graph line to see the view count for particular dates.
Click the refresh icon in the top right to force the system to check for any updates to the values it is displaying.
Below the graph, view a breakdown of:
- Last posts added or edited
- Most popular posts
- Top post updaters
Click on a post title to open it, or click on a username to view their profile.
Please note: The Blog post view count can only provide the number of views and will not record who visited the content. This can be obtained from the audit log using the 'Blog' and 'View blog post' filters.
