Users are in full control of their notification preferences and determine what format and frequency notifications from the Intranet are sent to them.
Users can change these preferences at any time.
In situations where issues are being investigated or as a one-off control, there is a reset facility that application administrators of Communication can use to update the notification preferences of all users or just specific users/roles/groups.
Situations where a reset is required will be infrequent, this guide explains how to perform a reset if one is needed.
The Reset Facility
1. Navigate to Admin > Communication > Reset.
Only application administrators of Communication can access the reset facility.
The screen given is the same options as shown in the preferences area apart from the user picker, which is how you tell the system which users you want to change the settings for.
2. In the Change notification settings for field, enter a User, Role, and/or Group.
3. Consider what you wish to change for the entered users.
They will already have settings entered, so leaving 'no change' against elements means that their previous setting is retained.
The default notification method applies to all applications that have been set to 'use default'. So changing this will update it for all applications where 'use default' is updated in the reset, or if users have this entered already and 'no change' is left.
Set specific application settings using the custom option.
e.g. If you only want to ensure users receive Calendar notifications as emails, update the custom setting for Calendar specifically, rather than changing the default.
If you do want to change the default, understand that it is best to set all applications to 'use default' to ensure these updates, where the user may have set a custom setting in place.
4. Select Submit to apply the changes.
5. Upon saving, the users' preferences will update to the choices you made.
Please note: Users can change their preferences again at any time from the in-system messenger settings.
Best practice tip
Each company and organisation's needs are different. Most applications will suit email notifications only, but it is possible to have these appear in-system, too. This is why the real control over preferences is given to the end user and not administrators, as very personal choices based on how they work are being made.
We would encourage Intranet management teams to explain to their user bases how the notifications work so they can make informed decisions on how to set up their preferences to match their work style and only ever perform resets if support issues are being investigated.
