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The Search Application

Global search can be a handy tool for users to quickly locate relevant files and areas of the site they need. This article covers how site search works and how it can be configured. Global search is...

1 comment • Last modified on 6 December 2023 in Search

Claromentis 9: Internet Explorer Support Deprecation FAQ

Why have we decided to stop supporting Internet Explorer in Claromentis 9? From October 2020 Microsoft is discontinuing mainstream support and security updates for Internet Explorer 11 and actively ...

0 comments3 people liked this • Last modified on 30 November 2023 in System Admin

Testing InfoCapture forms

In this article, we are going to demonstrate the quickest and most effective way of testing InfoCapture forms. This can be useful if you have a form that is live, would like to make changes but want...

0 comments • Last modified on 7 December 2023 in InfoCapture

IC form building part 2

The second part of our infocapture form building webinar by Michael Hassman on 13th of August 2020.

0 comments1 person liked this • Last modified on 30 November 2023 in IC webinars

Password Recovery

How to recover the Claromentis password? If you have forgotten your password you can use the Forgot your password? link located at the login page of Claromentis, in order to receive an automatic ema...

0 comments • Last modified on 1 December 2023 in People (Staff Directory)

Retrieving system information

System information gives a complete output of your site's overall version and the versions of applications installed on the system. When Claromentis requires an upgrade or you are reporting a b...

0 comments • Last modified on 27 February 2025 in Getting Started

Infocapture webinar part 3

This is the 3rd webinar in our Infocapture series.

0 comments1 person liked this • Last modified on 30 November 2023 in IC webinars

IC Webinar Part 4

In this webinar we wrapped up with the final parts of of the Helpdesk form. Creating triggers to configure both automatic changes and notifications. Enabling the manager field to be autopopulated ba...

0 comments • Last modified on 30 November 2023 in IC webinars

Claromentis 9: Publish FAQ

Why is Publish being deprecated in Claromentis 9? Publish was our primary content management system (CMS) until Pages was introduced in Claromentis 8.1 back in 2017. Since then, we have maintained b...

0 comments • Last modified on 1 February 2024 in System Admin

How to Distribute Custom Mobile App

Overview There are clear advantages of mobility and having a dedicated Mobile App for your Intranet and Digital Workplace increases user adoption level; however, there is one aspect that we tend to ...

0 comments • Last modified on 6 December 2023 in Mobile App

Projects: Admin overview

Introduction In this article, you will be given an overview of the admin area of the Projects application. As an admin, this is a great place to start to ensure that you and the team have appropriat...

0 comments • Last modified on 6 December 2023 in Projects

Claromentis v9: Legacy and Deprecated elements

We’re retiring some of our legacy apps and replacing them with new and improved versions in the next major release of our software, Claromentis 9. Some of the legacy options have already been advert...

1 comment3 people liked this • Last modified on 30 October 2024 in System Admin

How to Navigate Back in iOS

When downloading a document or file attachment on Claromentis iOS app, the document will open in full screen window. In order to go back to the previous screen, you can swipe from left to right to g...

0 comments • Last modified on 6 December 2023 in Mobile App

How to Create a Multilingual News Article

News application admins can add/edit language versions of the same article using the News application in Claromentis. The same principle can be applied in our Knowledge Base application. The below s...

0 comments • Last modified on 1 December 2023 in News

Documents: Deleting or restoring files and Folders

We will cover how files and folders can be deleted and recovered using the trash can feature in the Documents application. Users with the corresponding front end permission against files and folders...

0 comments • Last modified on 5 December 2024 in Documents

Google Play Store Requirements

Why publish the custom app to Google Play Store? There are some benefits to publishing your custom app through Google Play Store If your company does not have MDM (Mobile Device Management) solution...

0 comments • Last modified on 6 December 2023 in Mobile App

Uploading User Profile Photos using the People API

Overview This is a technical guide with an example of how to upload or update user profile photos in Claromentis using the People API. Requirements Claromentis v8.9+ with People API v2 Understanding...

0 comments4 people liked this • Last modified on 1 December 2023 in People (Staff Directory)

How the 'Open Items' Component Works

Introduction The Open Items component generates a list of InfoCapture tickets that require action, defined as 'In Progress'. This can be set by administrators to populate with tickets from...

0 comments • Last modified on 7 December 2023 in InfoCapture

Single Sign On (SSO), User Provisioning, and User Directory Synchronisation

Overview When it comes to integrating with an existing or third-party Identity provider, there are 3 levels of integration depending on your requirements. 1. Single Sign-On By definition, Single Sig...

2 comments4 people liked this • Last modified on 2 May 2023 in Technical Documentation

Solving common issues with mobile friendly layout

Overview When designing a page layout on a desktop this often does not translate well to a mobile view. Here are some common issues and how to create a mobile-first approach page design. A large ima...

0 comments1 person liked this • Last modified on 6 December 2023 in Mobile App