492 results found for ''
Creating a Knowledge Base article
Introduction Check out our step-by-step guide on how to create a knowledge base article via the Knowledge Base Application. ----------------------------------------------------------------- Adding a...
0 comments • Last modified on 30 November 2023 in Knowledge Base
Knowledge Base Questions
Overview Knowledge Base can be used for questions and sharing information in a similar way to the articles. Topics covered: Toggle Questions & Permissions Asking a question Questions area per ca...
0 comments • Last modified on 30 November 2023 in Knowledge Base
Knowledge Base: Overview
Topics covered: Creating categories and permissions Creating an article Asking questions and responding ----------------------------------------------------------------- 1. Creating categories Categ...
1 comment • Last modified on 30 November 2023 in Knowledge Base
How to use Code Syntax Highlighter in Knowledge Base
What is Code Syntax Highlighter? Syntax Highlighter is a feature of text editors that are used for programming, scripting, or markup languages, such as HTML. The feature displays text, especially so...
0 comments • 1 person liked this • Last modified on 30 November 2023 in Knowledge Base
Multilingual Category Name
This feature is available from Knowledge Base v3.6.0+ in Claromentis 8.6 Step 1: Rename the existing category From the Knowledgebase admin panel, edit category name to the following multi-lingual fo...
0 comments • Last modified on 30 November 2023 in Knowledge Base
KnowledgeBase Overview (Online Drop-In Session)
This is a recording from the Claromentis Drop-In session on Wednesday the 2nd of May 2018 In this video we have an overview of the Knowledgebase application, giving an insight on how the application...
0 comments • Last modified on 30 November 2023 in Knowledge Base
How to add Anchor tags to jump to specific location on a page
What is an anchor tag? Anchor tag is essentially a tag that you can attach to a word or a phrase (exactly like you would a normal internal or external link), except it brings readers down to a diffe...
0 comments • Last modified on 30 November 2023 in Knowledge Base
Create collapsible content in Knowledge Base
Overview Advanced Tip! This tutorial require viewing Source Code and performing HTML Coding Within KnowledgeBase article you may want to create content that are hidden by default but only revealed i...
2 comments • 2 people liked this • Last modified on 30 November 2023 in Knowledge Base
Policy Acceptance
When creating a policy you may wish for this to be deemed mandatory for certain (if not all) users to read & confirm. This can be done within the permissions upon creating a policy. The majority...
0 comments • 1 person liked this • Last modified on 1 December 2023 in Policy Manager
Create a New Policy in Policy Manager
Overview In this article, we will look at creating a new policy from the Policy Manager application. The information below is outlined in the video. Your browser doesn't support video. Please d...
0 comments • 1 person liked this • Last modified on 1 December 2023 in Policy Manager
Policy Manager Admin
The Policy Manager Admin panel has a variety of configuration options. ----------------------------------------------------------------- Policy Permissions This section allows for users to adjust th...
0 comments • Last modified on 1 December 2023 in Policy Manager
Policy Manager Drop-In Session (26/9/2018)
Above is the recording of the Claromentis online drop-in session covering the Policy Manager application on the 26th of October 2018. Thank you to all who attended I hope it proved very useful. Incl...
0 comments • 1 person liked this • Last modified on 1 December 2023 in Policy Manager
Policy Manager Lifecycle and Workflow
Overview Policy Manager helps organisations to maintain and manage the lifecycle of policies or procedures. It guides the process of policy creation, consultation, ratification, and distribution, al...
2 comments • Last modified on 1 December 2023 in Policy Manager
How to Create a Multilingual News Article
News application admins can add/edit language versions of the same article using the News application in Claromentis. The same principle can be applied in our Knowledge Base application. The below s...
0 comments • Last modified on 1 December 2023 in News
Create a Clickable Image in News
Overview: You may have a large image that is too big to display on the page but would like to enable the image to be clicked on to be presented in full size to the user. Here is a simple guide on ho...
0 comments • 1 person liked this • Last modified on 1 December 2023 in News
Autoplay videos placed on an Intranet page
Use the embed component and the instructions below depending on how your video is currently accessible to ensure that once placed on a page the video will start playing automatically when the page l...
0 comments • Last modified on 1 December 2023 in Components
Tutorial: How to dynamically show or hide fields in InfoCapture
Objective This is a tutorial on how you can make dynamic fields in InfoCapture using a simple example. Showing a field to enter vehicle license registration only when 'Company car' has bee...
1 comment • 3 people liked this • Last modified on 30 November 2023 in Advanced Guides
Deleting a News Article
We will cover how articles can be deleted and recovered using the trash can feature in the News application. Deletion can be carried out from both the front-end and the back end of the system. Delet...
Converting text string date and time for Excel
When dealing with an Infocapture report, the date and time are displayed in YYYYMMDDHHMMSS format. e.g. 20151119193000 Date and time format vary by country, but the string YYYYMMDDHHMMSS format is c...
0 comments • 2 people liked this • Last modified on 30 November 2023 in Advanced Guides
Plugin: InfoCapture Automator & Scheduling
IC Automator IC Automator is a new module for InfoCapture (BPM) that allows tickets from selected InfoCapture projects to be created and assigned automatically based on a regular schedule. This func...
0 comments • 1 person liked this • Last modified on 4 August 2023 in Marketplace & Custom