The license request form is used to change the number of user licenses on your site.
Your team can raise a license request at any time here.
When purchasing licenses, our accounts team will provide a quote for your approval before proceeding and applying them to your Intranet for use.
Filling out the request
When submitting a license request, you will be asked to enter the following information:
System URL
Enter the URL of your Intranet for which you wish to change the license for
License/contract type
Select your contract type:
- Perpetual License (means your site is hosted on premise)
- SAAS License (means we host your site)
If you are unsure, make your best guess, as our accounts team will confirm this when providing a quote.
Current number of user licenses
Enter the number of licenses on your system.
The current max total can be found by navigating to Admin > System > License on your site as detailed here.
Add or remove user licenses
Select whether you want to remove or purchase licenses. (When purchasing, there is a minimum of 5 users)
Additional notification recipients
Enter an email address if you wish for another user on your team to be notified about changes in the ticket.
(To be able to open and add notes to the ticket, they will need a Discover account)
Comments
Provide any additional infomration you feel necessary to accompany your request, e.g. if your site uses extranets and this impacts where you want license changes to be applied, or any other special considerations.
Add File
We do not require any documentation from you to process a license change, however if there is a supporting file you would like to share with us you can upload it here.
