In Claromentis, there are three account states a user profile can be in:
Active - The account can be logged into, appears listed on the front end of People and takes up a license space.
Blocked - The account cannot be logged into, only appears to administrators in Admin > People and does not take up a license space.
Frozen/Locked - After all login attempts have been unsuccessful, an account cannot be logged into for the time period set by administrators in the password policy. Once this period expires, their attempts reset, and they can try to log in again.
How to confirm a user's account state
People administrators can export user data to a CSV and get an overview of who is currently active in the system. (Applications > Admin > People > Export users)
Ensure the 'Account state' field is included alongside other user information so that who is active vs blocked can be easily identified to assist with changes.
'Yes' = active (using a license), 'No' = Blocked (not contributing to the license total)
What do I do with this information?
People administrators should be interested in account states so they can effectively manage the user base to ensure there are always license spaces available to create new accounts, should your company need them.
In situations where the license limit has been reached, your team can free up spaces to allow more new accounts to be created (instead of or as well as purchasing more licenses)
Otherwise, the strategy is to block (or delete) currently active accounts to free up their space, so they will need to know how to find out which accounts are currently active to block them.
