4 results found for tag 'ticket'
Configuring and Searching Archived Tickets
In InfoCapture, you can set an Archiving Age for different statuses in your project. After this period has passed, tickets will be moved to the Archived status automatically and will no longer appea...
How to use our support portal Discover Endorsed
Discover is our support portal and a one-stop shop for all Intranet-related enquiries. We do not have a support phone line, so all communication needs to take place in Discover. Subsequently, it...
Support Tickets Template Endorsed
Download InfoCapture Project Overview Users appreciate having a single point of contact to get help for their issues. Here, users are able to submit problems, questions and requests using this form,...