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Extranets FAQ's
Our article Creating Extranets goes over this process in detail I don't have the option to create an Extranet? Your site needs to have extranet user licenses available before an Extranet can be...
How to configure and search for archived tickets in InfoCapture
Introduction In InfoCapture you can set an 'archiving age' for one (or more if appropriate) status(es) in your form. This means after a certain duration of days the tickets will be pushed ...
Deleting a User
Deleting a user profile is a permanent action, once carried out the user's personal data cannot be retrieved. e.g. Policy acceptance, holidays taken etc People administrators have the ability t...
On Premise - Deployment Options and Network Topology
When it comes to On-premise deployment there are 3 types of the network topology which you may want to consider: 1. Close System Claromentis is installed within the internal network, access to Claro...
Expenses Admin
Introduction This guide will outline all the configurable options on the administrative side of the Expense application. In order for Expenses to be submitted these aspects need to be set up first, ...
Submitting an Expense and the Approval Process
Introduction This guide will outline how to submit an expense in the Intranet, subsequent approval process and in which status scenarios a notification will be generated. The submitter of an expense...
How to use the Free Claromentis Mobile App
Claromentis mobile app is a quick way to have your Digital Workplace on the go. Please note: If your site has access requirements e.g. a VPN the free app will not work and you will need to request a...
Security Level in Documents
Overview It is possible to add an extra layer of security to files and folders in the Documents application that goes beyond the standard permissions that are already set, and gives or restricts acc...
Creating an Infocapture form: Beginner deck
This is a great place to start if you are planning to create a new Infocapture form. Click here to download the full deck This covers: Is Infocapture the correct tool for your process? Try out our f...
User Licenses
What is a user license? When your site was purchased the number of users you would need will also have been discussed. Users can either be in the Primary Area or an Extranet. (Extranets are optional...
How to Add a Christmas Light Robe to a Theme
Add some Christmas festive cheer to your Intranet by adding a light robe to a theme for users to see: Application administrators of the Design Panel can follow the steps below to add the light robe ...
Push notifications settings in browser
Browser Push Notification This is only possible to set up if your site has a custom mobile app developed. If you have browser push notification enabled, you will be prompted for the first time to al...
Why is SCORM not tracking completion?
This is a troubleshooting article to help you find the cause of the following issues: No courses are tracking completion for any users All courses are tracking completion but only for some users 1. ...
Animated GIF Support
Claromentis image processing supports animated GIFs, which means they will remain animated within the system even after being resized and cropped by our crop tool. This processing, however, can cons...
LMS (Learning Management System) Overview
The Claromentis LMS is split into five separate sections: (1) Training Records The record of a users acheivments within the LMS. Any content completed within the learning tool will appear in the Tra...
Updating LibreOffice
Prerequisits Download the version of LibreOffice desired (e.g. https://www.libreoffice.org/donate/dl/win-x86_64/6.2.2/en-US/LibreOffice_6.2.2_Win_x64.msi) Ensure that the /Claromentis/software/Libre...
Splashtop Installation Guide
Introduction This guide will explain the steps for the installation and configuration of the Splashtop Streamer. This software will allow Claromentis Technicians to connect to your system, these ses...
Infocapture Database Structure Explained and How to use BI Business Intelligence (BI Tool)
Overview A simple guide to help on-prem clients to integrate InfoCapture with their existing BI (Business Intelligence) software. InfoCapture provides an easy and quick way to create eform, capture...
How to export Training Records
1. Exporting the entire Training Record data for reporting Step 1: Navigate to Admin > Learning > Bulk Import & Export Step 2: Click on Export to CSV 2. Exporting Individual Training Recor...
Learning and LMS Database Structure
Please note: Access to database is only possible for on-premise deployment and you have direct access to the SQL database and require in-house DBA skills. Understanding Learning & LMS Tables 1. ...