524 results found for ''
Extranets FAQ's

Our article Creating Extranets goes over this process in detail I don't have the option to create an Extranet? Your site needs to have extranet user licenses available before an Extranet can be...

0 comments • Last modified on 30 November 2023 in Extranets

How to configure and search for archived tickets in InfoCapture

Introduction In InfoCapture you can set an 'archiving age' for one (or more if appropriate) status(es) in your form. This means after a certain duration of days the tickets will be pushed ...

1 comment2 people liked this • Last modified on 13 December 2023 in InfoCapture

Deleting a User

Deleting a user profile is a permanent action, once carried out the user's personal data cannot be retrieved. e.g. Policy acceptance, holidays taken etc People administrators have the ability t...

0 comments • Last modified on 1 December 2023 in People (Staff Directory)

On Premise - Deployment Options and Network Topology

When it comes to On-premise deployment there are 3 types of the network topology which you may want to consider: 1. Close System Claromentis is installed within the internal network, access to Claro...

0 comments • Last modified on 26 November 2019 in Technical Documentation

Expenses Admin

Introduction This guide will outline all the configurable options on the administrative side of the Expense application. In order for Expenses to be submitted these aspects need to be set up first, ...

1 comment • Last modified on 30 November 2023 in Expenses

Submitting an Expense and the Approval Process

Introduction This guide will outline how to submit an expense in the Intranet, subsequent approval process and in which status scenarios a notification will be generated. The submitter of an expense...

0 comments • Last modified on 30 November 2023 in Expenses

How to use the Free Claromentis Mobile App

Claromentis mobile app is a quick way to have your Digital Workplace on the go. Please note: If your site has access requirements e.g. a VPN the free app will not work and you will need to request a...

0 comments1 person liked this • Last modified on 5 April 2024 in Mobile App

Security Level in Documents

Overview It is possible to add an extra layer of security to files and folders in the Documents application that goes beyond the standard permissions that are already set, and gives or restricts acc...

0 comments • Last modified on 23 May 2025 in Documents

Creating an Infocapture form: Beginner deck

This is a great place to start if you are planning to create a new Infocapture form. Click here to download the full deck This covers: Is Infocapture the correct tool for your process? Try out our f...

2 comments4 people liked this • Last modified on 30 November 2023 in Beginner Guides

User Licenses

What is a user license? When your site was purchased the number of users you would need will also have been discussed. Users can either be in the Primary Area or an Extranet. (Extranets are optional...

0 comments1 person liked this • Last modified on 30 April 2025 in Getting Started

How to Add a Christmas Light Robe to a Theme

Add some Christmas festive cheer to your Intranet by adding a light robe to a theme for users to see: Application administrators of the Design Panel can follow the steps below to add the light robe ...

1 comment4 people liked this • Last modified on 12 July 2024 in Design

Push notifications settings in browser

Browser Push Notification This is only possible to set up if your site has a custom mobile app developed. If you have browser push notification enabled, you will be prompted for the first time to al...

0 comments • Last modified on 18 June 2024 in Mobile App

Why is SCORM not tracking completion?

This is a troubleshooting article to help you find the cause of the following issues: No courses are tracking completion for any users All courses are tracking completion but only for some users 1. ...

0 comments • Last modified on 30 October 2024 in Learning & Courses

Animated GIF Support

Claromentis image processing supports animated GIFs, which means they will remain animated within the system even after being resized and cropped by our crop tool. This processing, however, can cons...

0 comments • Last modified on 12 July 2024 in Design

LMS (Learning Management System) Overview

The Claromentis LMS is split into five separate sections: (1) Training Records The record of a users acheivments within the LMS. Any content completed within the learning tool will appear in the Tra...

0 comments2 people liked this • Last modified on 1 December 2023 in Learning & Courses

Updating LibreOffice

Prerequisits Download the version of LibreOffice desired (e.g. https://www.libreoffice.org/donate/dl/win-x86_64/6.2.2/en-US/LibreOffice_6.2.2_Win_x64.msi) Ensure that the /Claromentis/software/Libre...

0 comments • Last modified on 22 November 2022 in Technical Documentation

Splashtop Installation Guide

Introduction This guide will explain the steps for the installation and configuration of the Splashtop Streamer. This software will allow Claromentis Technicians to connect to your system, these ses...

0 comments1 person liked this • Last modified on 25 May 2022 in Technical Documentation

Infocapture Database Structure Explained and How to use BI Business Intelligence (BI Tool)

Overview A simple guide to help on-prem clients to integrate InfoCapture with their existing BI (Business Intelligence) software. InfoCapture provides an easy and quick way to create e­form, capture...

0 comments • Last modified on 30 November 2023 in Advanced Guides

How to export Training Records

1. Exporting the entire Training Record data for reporting Step 1: Navigate to Admin > Learning > Bulk Import & Export Step 2: Click on Export to CSV 2. Exporting Individual Training Recor...

0 comments • Last modified on 1 December 2023 in Learning & Courses

Learning and LMS Database Structure

Please note: Access to database is only possible for on-premise deployment and you have direct access to the SQL database and require in-house DBA skills. Understanding Learning & LMS Tables 1. ...

0 comments • Last modified on 1 December 2023 in Learning & Courses