A Category Expert is a user with specialised knowledge in a particular category of the Knowledge Base application.
In Claromentis, a Category Expert can endorse articles and answer category questions.
In this guide, we will cover the following:
Assign Category Expert
A Knowledge base application admin can assign Category Experts to each KB category.
To assign Category Experts, follow these steps:
- Head to Admin > Knowledge base
- Navigate to the Categories section and select the relevant Category
- Add the users who are Category experts:
Please note: Only Knowledge base application admins can assign Category experts. Category experts cannot access the admin panel and/or assign other experts.
For more information, please check out our Knowledge base: Overview guide
Answer category questions
A Knowledge base application admin can also allow only Category Experts to answer questions users have submitted.
To set up Category Expert permissions, follow these steps:
- Head to Admin > Knowledge base
- Navigate to the Categories section and select the relevant Category
- Check the Only allow Category Experts options:
If only Category Experts are permitted to answer questions, users will see the following message when viewing a question:
Responding to questions is done in the same way as commenting on articles.
For more information, please check out our Knowledge Base: Questions guide.
Endorse KB articles
The endorsement functionality is a feature that is available to Category Experts.
It is a useful tool to promote specific articles selected by Category Experts.
Category experts
To endorse an article, Category Experts can click Endorse this article:
To remove an endorsement, Category Experts can select Remove Endorsement:
Reminder: A Category Expert can endorse any article that is under a category they have been defined as the category expert of.
Front-end users
Endorsed articles will display a tick in the articles list to indicate the endorsement for users:
Users can use the Advanced Search to filter and look up endorsed articles in any category:
