498 results found for ''
Centralized or Decentralized Content Management?
Adopting a Centralised or Decentralised Content Creation Approach on your Intranet A significant factor in achieving high user adoption rates on your intranet involves the regular addition of releva...
0 comments • Last modified on 6 December 2023 in Getting Started
Content Management Guidelines
Intranets don’t serve the typical content marketing goals of corporate websites, that is, to gain new leads and provide potential prospects with business information. Intranets exist to serve your e...
0 comments • Last modified on 6 December 2023 in Getting Started
Create an Intranet Strategy in 3 Steps
Intranet strategies vary to suit the individual needs of each organization and can range in both timescales and size. The purpose of an intranet strategy is two-fold: to provide the intranet team wi...
0 comments • Last modified on 6 December 2023 in Getting Started
Incremental Intranet Improvements VS The Big Bang Approach
Implementing incremental improvements to an intranet has been highlighted as a key factor in achieving long-term success. By comparison, the big bang approach usually happens after a significant tim...
0 comments • Last modified on 6 December 2023 in Getting Started
Application Guide
Download the PDF above here.
0 comments • Last modified on 6 December 2023 in Getting Started
Managing Tags
What are tags? Tags are a label in which you can associate a document, knowledge base article, news, e-learning courses, and policies within Claromentis. It helps to organise content with certain ke...
1 comment • Last modified on 6 December 2023 in Getting Started
Onboarding Overview
In a nutshell, onboarding is where our team work with you to get your intranet set up and ready for your company-wide launch. As part of your discussion with our Sales team, you would have purchased...
0 comments • Last modified on 6 December 2023 in Getting Started
User Licenses
What is a user license? When your site was purchased the number of users you would need will also have been discussed. Users can either be in the Primary Area or an Extranet. (Extranets are optional...
0 comments • 1 person liked this • Last modified on 19 June 2024 in Getting Started
Intranet Data and Analytics
There are several options available on the site to extract and analyse data, this can be used to measure site engagement and content engagement, as well as specific application data. This article wi...
2 comments • Last modified on 6 December 2023 in Getting Started
Retrieving system information
System information gives a complete output of your site's overall version and the versions of applications installed on the system. When Claromentis requires an upgrade or you are reporting a b...
0 comments • Last modified on 30 November 2023 in Getting Started
How to Report System Errors
Introduction When something goes wrong in Claromentis, a system error is given which contains vital information for us to investigate. Reporting this alongside steps that led up to the error facilit...
0 comments • Last modified on 30 November 2023 in Getting Started
Management of Groups, Roles and Single Sign-On (SSO)
Summary During the onboarding process, it’s important that we discuss: How user accounts will be created and updated - do you want to use ‘local’ users, created within Claromentis or instead would y...
0 comments • 2 people liked this • Last modified on 30 November 2023 in Getting Started
Change Requests
This guide will cover the purpose of our change request and the information you will need to provide. The change request form is for: Custom work: This relates to any custom work you would like deve...
0 comments • Last modified on 8 August 2024 in Discover
Support Tickets
This article will outline how to submit a support ticket and information that would help expedite the issue. The support request form is used to communicate with our support team for any product que...
0 comments • Last modified on 8 August 2024 in Discover
Upgrade Requests
This article will outline what you will need to include in your upgrade request to get this processed. The upgrade request form is used to communicate all information regarding the upgrade. Once an ...
0 comments • Last modified on 8 August 2024 in Discover
How To Use Our Discover Support Portal
Discover is our support portal and a one-stop shop for all Intranet-related enquiries. We do not have a support phone line so all communication needs to take place in Discover, it's paramount t...
0 comments • 3 people liked this • Last modified on 8 August 2024 in Discover
Request a New Discover Account
Let us know in a support ticket If a new team member on your side requires Discover access, this can be requested by submitting a support ticket Choose the option shown below to flag your request: M...
0 comments • Last modified on 7 March 2024 in Discover
Two Factor Authentication for Discover
Two-factor authentication is required for Discover. This industry-wide practice adds an extra layer of security protecting our data and yours by ensuring the appropriate individuals are logging in. ...
0 comments • Last modified on 6 December 2023 in Discover
Getting Started for admins
This guide is designed for new intranet administrators and Discover portal users who are new to the platform. Learn about the essential tools for managing your intranet as an administrator and as a ...
0 comments • Last modified on 8 August 2024 in Discover
License Requests
This article will cover what you need to include in your license request to get this processed. The license request form is used to apply any updates to your user license. Quote changes will be prov...
0 comments • Last modified on 8 August 2024 in Discover
