4 results found for tag 'infocapture scenario'

InfoCapture scenario: Creating additional notification recipients

Introduction In our Discover tickets, you may have noticed the Additional Notification Recipients fields where additional users can be notified about a ticket via email. The Additional Notification ...

0 comments • Last modified on 5 April 2022 in InfoCapture

InfoCapture scenario: Auto-populate metadata to IC tickets

Introduction In InfoCapture, metadata from the People application can be pulled through when submitting tickets. The submitter’s information will auto-populate so they are not required to manually e...

0 comments1 person liked this • Last modified on 25 March 2022 in InfoCapture

InfoCapture scenario: Creating time-based triggers

Introduction In this guide, we will give you step-by-step instructions on how to create a notification trigger that is attached to a time-based condition set. A time-based trigger can be used for va...

0 comments1 person liked this • Last modified on 15 March 2022 in InfoCapture

InfoCapture Scenario: Making fields appear

Introduction In this article, we will provide an understanding of creating field visibility in a practical form building sense. For this scenario, we will be making a drop-down field enable a text f...

0 comments • Last modified on 7 April 2022 in InfoCapture