148 results found for tag 'user guide'
InfoCapture scenario: Creating additional notification recipients
Introduction In our Discover tickets, you may have noticed the Additional Notification Recipients fields where additional users can be notified about a ticket via email. The Additional Notification ...
Thank You Application
Introduction For Claromentis version 8.9+ we have developed a standalone application for Thank You configuration. As well as being able to thank an individual user, Thank You notes can now be submit...
Infocapture Components
Introduction In this guide, we will give you an overview of all the available InfoCapture components that can be added to your pages. Each component serves a different purpose and will provide diffe...
Approving a holiday request
The Manager of a holiday group will be notified of holiday requests by users within the group for them to action. Substitute managers will be notified instead in instances where the manager is on ho...
CSV: Updating user profile fields
In this guide, we will outline the process of exporting & updating profile fields by importing a CSV file in the People application. Using this method will update any profile field you require a...
How to add an Event invitation to an external calendar
Overview An ics. file is an iCalendar (iCal) file that can be saved to your personal calendar. When receiving an email invitation from the Events application, you will find the event .ics file along...
Submitting holiday request on behalf of user
A Holiday Manager has the ability to submit holiday request on behalf of another user within the Holiday group. A substitute manager also can submit a holiday request on a user’s behalf. For more in...
Knowledge Base: Overview
Topics covered: Creating categories and permissions Creating an article Asking questions and responding ----------------------------------------------------------------- 1. Creating categories Categ...
Image gallery overview
This guide will provide an overview of the Gallery Image application from both the front-end and admin side of the application. We will cover the following topics: How to set admin permissions in im...
Claromentis 8.9 - New Features Webinar
This is a recording of the Claromentis 8.9 feature overview webinar on Thursday the 4th of June 2020 Features from 8.9 covered in the webinare were: The new annoucements application Thank you versio...
Statistics overview
The Statistics application can be used to obtain a general overview of intranet usage (Claromentis 8.9+). The application provides analytical highlights of the main engagement metrics which include ...
IC form building part 2
The second part of our infocapture form building webinar by Michael Hassman on 13th of August 2020.
Category Expert
A Category Expert is a user with specialised knowledge in a particular category of the Knowledge Base application. In Claromentis, a Category Expert can endorse articles and answer category question...
Password Recovery
How to recover the Claromentis password? If you have forgotten your password you can use the Forgot your password? link located at the login page of Claromentis, in order to receive an automatic ema...
How to Create Company Links
Overview The video will cover how to set up your company links list, including permissions and adding new links. This is done in a similar way to the applications menu set up. Company links are acce...
Infocapture webinar part 3
This is the 3rd webinar in our Infocapture series.
People: Admin overview
In this article, you will be given an overview of the admin area of the People application where you will be able to manage/edit users within your intranet. The information below is outlined in the ...
IC Webinar Part 4
In this webinar we wrapped up with the final parts of of the Helpdesk form. Creating triggers to configure both automatic changes and notifications. Enabling the manager field to be autopopulated ba...
Marketplace user directory sync - user guide
User Directory Sync User Guide Key points Our user directory sync module allows scheduled user attributes updates from three separate sources: Azure Active Directory, Okta Universal Directory and CS...
Projects: Admin overview
Introduction In this article, you will be given an overview of the admin area of the Projects application. As an admin, this is a great place to start to ensure that you and the team have appropriat...