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Microsoft Exchange
What is Microsoft Exchange? Microsoft Exchange Server is a mail server and calendar by Microsoft that exclusively run on Windows Server. Microsoft Exchange typically is deployed on-premise. Exchange...
Create Responsive & Mobile Friendly Content in Pages
What is responsive content in responsive web design? As content managers who create and manage the content of the company intranet, it is essential to create content for a range of devices with vari...
Creating Extranets Overview
The user permission group 'All registered' will include extranet users once they are created. Therefore any content across your site using 'All registered' will need to be altere...
Random Quotes Component
What is it? Random Quotes Component. It refreshes every half-hour and pulls its quotes from a database of ~1500 quotes How to Install Step 1: Download Random Quotes Component (You have to log-in to ...
Deleting or Changing User Information in Active Directory
Included in this article: About Active Directory Making changes to a users information Deleting or blocking a user Where to find blocked users 1- About Active directory Active directory is a tool or...
Field Types Explained: Configure User Profile Fields
Introduction From the Admin side of the People application you can create new user profile fields. These fields can then be chosen to display in different areas of the Intranet or not, depending on ...
Holiday Planner FAQ's
How do I update all user's holiday quotas? On the admin side of the application, you will want to click the 'User quota' tab down the left. You will see a list of users appear and at ...
GDPR - List of sub-processors
We work with the following sub-processors, some of whom are based outside of the EEA. For each we have at the least signed a Data Protection Agreement directly with them but 1-3 also have signed up ...
Remember Log-in on Mobile
When a user is logging in via the mobile app, Keep me logged in is checked by default, meaning next time the user is opening the app they don't need to log-in. This log-in is persistent even af...
Upgrade Requests
This article will outline what you will need to include in your upgrade request to get this processed. The upgrade request form is used to communicate all information regarding the upgrade. Once an ...
Welcome Training Endorsed
The below training deck has been designed to provide you with the following: 1- Guidance in building and setting up the site 2- Understanding of how the key applications work 3- Understanding of how...
Active Directory FAQ's
I'm adding in new users via a CSV and they keep getting blocked? If a user does not exist in your AD but has been added to the Intranet by uploading a CSV file, then the profile created will be...
Blogs FAQ's
Can I set up an approval process on a blog? Yes! Read our guide here. Can I make a blog post on another user's behalf? No, whichever user profile is used to create the post will appear as the A...
Buttons FAQ's
How do I link to external sites using Buttons? For any external link ensure the absolute URL is correctly entered for the Button: Including the domain name ensures the full pathway is given and will...
Troubleshooting Search Results
ISSUE When search function within Claromentis isn't returning expected desired result here are few steps to check. ----------------------------------------------------------------- 1. Check Sys...
Calendar FAQ'S
Can I notify external users about a calendar event? External users cannot be notified about Intranet calendar events unless they are added to it as a guest. To become available as a guest simply typ...
Communication FAQ's
How do I control what type of notifications I receive from the site? Each user can set individual notification preferences either per application or by default for all of them. To check what you cur...
Discuss FAQ's
Can an unwanted post in a Discussion be deleted? Yes, posts and replies can be deleted by: - The 'admin' permission per Topic as set on the front end by a user with edit rights (Topic >...
Documents FAQ's
A user reports they cannot access a certain folder, how do I investigate this? Access is controlled by permissions so if there are access issues it is likely the user is not included in view permiss...
Events FAQ's
Why can't I select a Google Map location for my Event? If you see an error or cannot select a location this means that the Google Map API has not been set up on your site, as this facilitates s...