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Ideas
036164
Submitted
14-02-2022 18:23
16-02-2022 14:36
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Assign Multiple Users to a Ticket
Infocapture
When working with multiple layers of supervision, it’s vital to be able to give access to specific tickets to multiple people. Currently you have a “submitter” and “assigned” which you can do this with, limiting that list to 2 people. There needs to be an option to assign multiple users to a single ticket.
For example, a vehicle inspection form would need to have the employee, their supervisor, and the regional manager all with view access to the ticket. This is currently impossible (or very difficult depending on the specific use case) given the 2 person limitation described above.
I realize this would require restructuring a lot of things to make this change, but it would help tremendously.
Thank you for the consideration!
For example, a vehicle inspection form would need to have the employee, their supervisor, and the regional manager all with view access to the ticket. This is currently impossible (or very difficult depending on the specific use case) given the 2 person limitation described above.
I realize this would require restructuring a lot of things to make this change, but it would help tremendously.
Thank you for the consideration!
3
Users monitoring
| User name | Monitoring start time | |
|---|---|---|
| -hidden- | 24-02-2022 11:46 |