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Ideas
030723
Submitted
25-11-2020 15:42
26-11-2020 05:09
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Separate System Alert for InfoCapture (Support Tickets)
Infocapture
It would be useful to have a dedicated "Alert" message area for InfoCaptures so that I could setup in advance an alert and assign properties like bold, red, bigger font, etc. And a checkbox to enable and disable the alert. The alert, when enabled would show at the top anytime a new ticket was created.
So then if I had an outage, when someone goes to create a ticket, the first thing they see is a big RED message at the top IE: "***ALERT: There has been a System Outage in the XYZ. We are aware of this issue and are working to resolve the problem. Estimated time to fix X hours."
This way maybe it would keep some tickets from even being created in the first place.
I realize that I can create a message like this in the "Full Description" area. But in an emergency where people are standing at your door, people are calling you, emailing you etc... every step less I have to do is helpful. So it would be most helpful to this as a dedicated text box you could partially preconfigure ahead of time so you just had to do a minor edit the text and check a box to enable it.
Thanks
Mike
So then if I had an outage, when someone goes to create a ticket, the first thing they see is a big RED message at the top IE: "***ALERT: There has been a System Outage in the XYZ. We are aware of this issue and are working to resolve the problem. Estimated time to fix X hours."
This way maybe it would keep some tickets from even being created in the first place.
I realize that I can create a message like this in the "Full Description" area. But in an emergency where people are standing at your door, people are calling you, emailing you etc... every step less I have to do is helpful. So it would be most helpful to this as a dedicated text box you could partially preconfigure ahead of time so you just had to do a minor edit the text and check a box to enable it.
Thanks
Mike
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