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Ideas
026803
Submitted
20-01-2020 16:03
20-01-2020 16:03
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Permissions to view tickets that have been assigned to you previously/that you have been selected as a user in a field
Infocapture
It would be helpful if you could select a user in a field in a ticket, or have it dynamically assigned to them at some point in the workflow, and they then always have permissions to view that ticket. There doesn't seem to be a way to assign permissions in between you can see all tickets or only when they are actively assigned to you. That way if a manager approves a ticket at some point, they can always go back and look at the ones assigned to them.
Thank you!
Thank you!
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