Preview
Ideas
026679
Submitted
11-01-2020 02:47
11-01-2020 02:47
Our Product Owners will review your ideas monthly and you will be notified on any changes made to the status of your ideas. We will let you know personally once your idea has been scheduled.
Make sure you also vote on ideas that you want to see in the product, as we will take this into account when deciding on what ideas to implement.
If you have an immediate need for a feature please submit a Change Request instead.
Auto NOTES submission based on Status
Infocapture
I would love to be able to have a canned response auto-generate in the form when I select a specific status.
EXAMPLE: I have created a new status called CLOSED - No Response. What I would like to happen is when someone changes the STATUS on this to: CLOSED - No Response, the system auto adds a note field entry of: No response from end user. Closing ticket at this time. If problem continues, please open a new IT Work Order Request. Thank you.
EXAMPLE: I have created a new status called CLOSED - No Response. What I would like to happen is when someone changes the STATUS on this to: CLOSED - No Response, the system auto adds a note field entry of: No response from end user. Closing ticket at this time. If problem continues, please open a new IT Work Order Request. Thank you.