Allow submitted tickets in discover to be assigned to different teams

Other

I think it would make sense to transfer a ticket to a new team in the discover portal rather than create a whole new one.
1) I am re documenting the issue. Which is obnoxious.
2) New ticket does not contain history that could be useful for new assignee.

Below is an example of a scenario that has occurred to me on more than 1 occasion.



Hi Customer,

The module was upgraded however the error still persists; therefore we have handed this over to a developer for investigation.

Thanks,
@Claromentis
#0146484 • 07-10-2019 15:33

Customer
Customer wrote...
Thank you for the update @Claromentis.
Please note we do a nightly backup.
If minor upgrades are needed feel free to proceed but please keep us in the loop.


Thank you.
#0146485 • 07-10-2019 15:43 • Edit

Customer
Customer wrote...
Do we have an update on this issue?

Thank you.
#0146925 • 10-10-2019 19:44 • Edit

@Claromentis
@Claromentis wrote...
Hi Customer,

I currently do not have an update for you. Please could you submit this issue as a support ticket? That way this can be assigned to our developers and investigated/documented properly. You can submit one here: https://discover.claromentis.com/form...kets/add

Thanks,
@Claromentis